Call Centres and The Law - Something You Should Know

A call-centre in the Philippines, used by almost every 800# caller.  Employment that could be done in Canada by Canadians.    

*A call centre is a centralized office used for the purpose of receiving or transmitting a large volume of requests using the telephone.

I received an e-mail today about... 

Call Centres - The Law in Canada

This is something that you should know... especially since there's a rumour going around that Canada Post Customer Service is heading to India before the New Year.

This is a option that a lot of us haven't realized.

This is the E-mail

Any time you call an 800 number (for a credit card, banking, charter communications, health and other insurance, computer help desk, etc.) and you find that you're talking to a foreign customer service representative (with an accent that's difficult to understand -  perhaps in India, Philippines, etc)  Please consider doing the following:

After you connect and you realize that the Customer Service Representative is not working in Canada (you can always ask, if you are not sure about the accent) please, very politely this is not about trashing other cultures
Say, "I'd like to speak to a Customer Service Representative in Canada."

The rep might suggest talking to his/her manager.  But, again, politely say, "Thank you, but I'd like to speak to a Customer Service Representative in Canada ..."



That's the rule and the LAW.

It takes less than one minute to have your call re-directed to Canada

Tonight when I got redirected to a Canadian Rep, I asked again to make sure - and yes, she was from Calgary.

Imagine what would happen if every Canadian Citizen insisted on talking to only Canadian phone representatives, from this day on.

Imagine how that would ultimately impact the number of Canadian jobs that would need to be created ASAP. Let’s slow down and possibly reverse some of our unemployment problems.

If I tell 10 people to consider this and you tell 10 people to consider doing this - see what I becomes an exercise in viral marketing 101.

Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign 
phone rep.

What do you mean, speak English !!!

                         I am!

You will get correct answers, good advice, and solutions to your problem - in real English.

If you agree, please tell 10 people you know, and ask them to tell 10 people they know....etc...etc.



I'm tired of jobs going overseas.  What's wrong, with using our own people?    We need the employment opportunities right here at home, and this would be a good start to bring those jobs back to Canada.  I would imagine, it's the same in the United States.

Good advice.  Don't know how many times I've been re-routed to a foreign country over-seas.  So, I'll be doing this when the first opportunity arises.

There is strength in numbers.

Let me know how it worked for you.


Dog Brindle

1 comment:

UK Call Centres said...

North Star Direct is an experienced provider of outsourcing solutions to suit UK call centres. We can also handle all inbound calls in this industry.
Outsourcing call centres